BASU.COM has some ground rules when it comes to how we treat both our customers and our partners. We exist for our customers, and successful partnerships allow for happier customers. Therefore our rule of thumb comes down to this: treat them like family. This may seem like a simple mindset to adopt, but it is crucial to the success of our team. Think of it this way: most of us have families that we love but are not perfect. Sometimes the young nephew can ask a million questions a million different ways. Sometimes the great aunt can get very upset over something you think of that is very small. But regardless of any perceived inconvenience, your family is still your family and their behaviors do not negate your desire to treat them with basic respect and love.
If we apply this mindset to our customers and partners, no matter how upset or lost someone may seem, treating them like family means we will still work to be kind, understanding, and helpful. And we always want to go above and beyond for them, just like anyone would want to do the same for their family. Our goal is to provide only the best in both product, experience, and customer support, and we go about that by treating both our customers and partners like family. We would accept only the best and nothing less when it comes to the safety of our family members, so our team works diligently to make sure our products provide only the best in the field of safety, as well as user experience. And we’re available 24/7 because we wouldn’t only be available to family members on business hours from Monday through Friday.
Treating our partners and customers like family allows for our team to be successful and to provide only the best in products, experience, and customer support. Let us know how we can better treat you like family by giving us feedback on your experience!