Quality is extremely important to Team B A S U. Excellence is our goal and standard, making excellent quality the desired outcome for each product and interaction, every time. Because quality is so integral to B A S U’s entire framework, we wanted to address 3 misconceptions regarding quality.
1.“Quality is too subjective to define”
While it is true that the definition of quality may vary according to perception, quality is definitely definable, and more than that, it is recognizable. Also, to dismiss the pursuit of great quality simply because it is difficult to objectively define, it is a premature acceptance of failure. Accepting that quality cannot be measured or controlled is the easy way out, something B A S U is not interested in ever practicing. So, with a subjective term like quality, what do we recommend? Make the quality so superb, so outstanding, that it is undeniably excellent.
2. “Quality is the responsibility of one person/group within a company/organization”
Quality should not fall upon one person or one group. The “burden” of quality falls upon everyone, and to place all of the burden on an individual or group allows too much room for error. The most successful approach to providing excellent quality is to have the expectation set high within the foundation of the company or organization. That way everyone is contributing to ensuring the quality, not just those who perform QC and QA (Quality Control and Quality Assurance).
3. “Quality is an expense”
Quality should be thought of as an investment. To produce great quality can only benefit a project, company, and organization. If quality is standardized and incorporated into all processes, both risk and cost are reduced. So while there may be a higher cost upfront, it is absolutely an investment that could lead to savings but definitely leads to the better overall health of a company.